Warranty Commitment – Rizz Universe
60-Day Warranty – Because We Stand by Our Quality
At Rizz Universe, we are committed to providing you with premium-quality products without compromise. That’s why we offer extended 60-day warranty from the date of purchase on all our bags. This warranty covers defects in materials and workmanship, so you can enjoy your bag with peace of mind.
What Does the Warranty Cover?
✔ Loose stitching – If the stitching comes undone due to a manufacturing defect rather than normal wear and tear.
✔ Detached handles or straps – As long as no excessive force was applied.
✔ Broken buckles, clips, or magnets – If they break under normal and reasonable use.
What Is Not Covered?
❌ Normal wear and tear – Including fabric fading, peeling, stains, or odors caused by prolonged use.
❌ Improper use or damage – Tears, holes, scratches, or deformations caused by overloading, impact, or misuse.
❌ Unauthorized repairs or modifications – Any repair or alteration by an unauthorized party may void the warranty.
❌ Loss or theft – The warranty only covers manufacturing defects and does not cover lost or stolen items.
How to Claim Your Warranty?
1️⃣ Contact Us – Send an email to info@rizzuniverse.com with a description of the issue, clear photos, and proof of purchase.
2️⃣ Evaluation Approval – Our team will assess the claim and inform you if it qualifies under the warranty.
3️⃣ Repair or Replacement – If approved, we will offer a free repair or a replacement bag (subject to stock availability).
Additional Terms
📌 The warranty is non-transferable and applies only to the original purchaser.
📌 Rizz Universe reserves the right to determine if the claim falls within the warranty conditions.
📌 If a repair is not possible and a replacement is unavailable, a full credit for use on our website will be issued.
📌 The warranty does not extend beyond the original 180-day period from the date of purchase.
We are here to ensure you have an outstanding experience – because Rizz universe is not just a bag, it’s a statement of quality.
📧 Customer Support: info@rizzuniverse.com
💼 Rizz Universe – Premium Experience, No Compromises.
